Reference

Your Account Rights and Our Operating Rules

When you open an account with erek tokek, you agree to the terms that keep your wallet, your data and your gameplay secure.

Account ownership and access rulesPayment and withdrawal verificationData handling and account securitySupport and dispute resolution
erek tokek Your Account Rights and Our Operating Rules
GET HELP FAST

How to Contact Us About Your Terms Questions

Your account comes with multiple ways to reach our team if you need clarity on a rule, want to report a breach, or need to update…

Live Chat Open the chat widget in your account lobby.
Email Support Send queries to our support email address listed in your account settings.
Account Settings Update your contact details, payment methods and preferences directly in the Security section.
SECURITY & DATA

How We Protect Your Account and Information

Your account data—login credentials, payment history, game activity and personal details—is encrypted and stored on secure servers. We do not sell your data to third parties.

Data Encryption

All communication between your device and our lobby is encrypted using HTTPS. Your password is hashed and never stored in plain text. Payment details are tokenised and never visible in your account history.

Deposit Verification

When you send funds via DANA, OVO, GoPay or QRIS, we match the sender's name to your account details. Mismatches trigger a hold pending your manual confirmation via support.

Withdrawal Review

Payouts are reviewed against your account age, deposit history and activity patterns. First withdrawals may take up to 72 hours for manual verification. Repeat withdrawals to the same bank account or wallet clear faster.

Cookie Policy

Session cookies keep you logged in. Analytics cookies help us improve the lobby. Marketing cookies track behaviour across sites. Disable any category in your browser privacy settings without losing core account access.

Data Retention

We keep your account, deposit history and game logs for seven years from your last activity. Personal details are deleted 30 days after account closure unless legal hold applies.

Account Closure

Request closure via the Account Settings menu. All funds are returned to your deposit source. We confirm closure within 7 business days. A closed account cannot be reopened; you must create a new account.

Your Terms & Conditions Questions Answered

Players in Jakarta and across Indonesia often ask about eligibility, deposit holds, withdrawal timing and what happens if they forget their password. Here are the answers our support team gives most often.

You must be of legal age under Indonesian law and a resident of Indonesia or accessing from a supported region where local law permits. You need a valid email, a personal mobile number and a bank account or digital wallet (DANA, OVO, GoPay or QRIS) in your own name. Duplicate accounts are not allowed; one account per person.

DANA deposits are usually credited instantly, but if the sender name does not match your registered name exactly, our system holds the funds for verification. Contact support with your DANA transaction ID and confirm your full name as it appears on your bank account. Most holds clear within 2 hours.

Withdrawals to OVO normally clear within 15 minutes once you confirm the payout request in your account. First withdrawals from a new account may need manual review, adding up to 48 hours. Repeat withdrawals to the same OVO number usually process faster. Check your withdrawal history in the Wallet section for status updates.

Go to the login page and select 'Forgot Password'. We'll send a reset link to your registered email or SMS to your mobile number. If you no longer have access to either, contact our support team with proof of identity (ID photo and a recent bank statement showing your name). We verify and reset access within 24 hours.

Yes. Go to Account Settings, select Security, and choose 'Request Account Closure'. We'll return any remaining balance to your deposit source within 7 business days and delete your personal data within 30 days, except records required by law or financial audits, which we retain for seven years.

Open a support ticket with your account ID, game name, session time and a clear description of the issue. Our team investigates within 24 hours and reviews game logs and payment records to verify your claim. We respond via email with our findings and any adjustment to your account balance if warranted.

Yes. We keep detailed records of all deposits, withdrawals, game activity and account changes. These records are retained for seven years to comply with Indonesian financial reporting and anti-money-laundering standards. You can request a full account statement from support at any time.