Reference

Legal information that protects your account

When you open an account with us, your personal data, payment history and withdrawal requests are handled with clear, documented processes.

Transparent account termsData protection practicesPayment verification steps
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erek tokek Legal information that protects your account
REACH US DIRECTLY

How to contact us about legal matters

We keep three support channels open so you can reach us with any question about your account, payment history or data rights.

Live Chat Available through your account lobby. Open the chat icon in the bottom right, and…
Email Support Send account or legal questions to [email protected].
In-App Help Centre Browse our FAQ and policy summaries directly in the account settings menu.
DATA AND ACCOUNT SECURITY

How we protect your account and information

Your account security and personal data are central to how we operate. When you sign up, we collect your identity details and link them to your payment methods — DANA, OVO, GoPay…

Identity Verification

Before your first withdrawal, we verify your name and phone number against your deposit records. This step protects your account from unauthorised access and ensures payouts go to the correct person.

Payment Logging

Every deposit and withdrawal is timestamped and tied to your account ID. You can review your full transaction history in the 'Wallet' menu under 'Transaction History' at any time.

Fraud Monitoring

We scan for unusual login patterns, rapid withdrawals and mismatched deposit–withdrawal locations. If we detect risk, we may hold your account pending manual review; our team will contact you via the phone number on file.

Data Retention

We retain your account data for as long as your account is active, plus 12 months after closure for dispute and tax purposes. Request early deletion in writing to [email protected].

Cookie and Tracking

We use cookies to keep you logged in and to remember your game preferences. You can clear cookies via your browser settings without affecting your account balance or withdrawal access.

Your Rights Requests

To access, correct or delete your personal data, email [email protected] with your account ID and the specific request. We respond within 10 business days or let you know if local law restricts the change.

Answers to legal questions about your account

Below are the most common questions we hear from account holders about our terms, data handling and account access. If your question isn't answered here, reach out to our support team via live chat, email or the in-app help centre.

Your data remains on our servers for 12 months after closure to handle any outstanding disputes, tax queries or fraud investigations. After 12 months, we delete all personal information unless local law requires longer retention. You can request early deletion by emailing [email protected] with your account ID and written request.

We verify your name and phone number against the identity details and payment method you provided during sign-up. This happens automatically on your first withdrawal request. If details don't match, we contact you via phone to confirm before processing. This step protects you from unauthorised withdrawals.

Yes. Log into your account, open the 'Wallet' menu and select 'Transaction History'. You'll see every deposit, withdrawal and game round timestamp, the payment method used, and the final balance after each transaction. You can download this as a record for your own use.

Contact support with your transaction ID and a description of the issue. Our team investigates within 5 business days, checking payment provider records and your account logs. We'll notify you of the outcome via email and the phone number on file. Depends on local law, dispute resolution processes may escalate beyond our team.

Most deposits clear within 60 seconds of your payment provider confirming the transaction. Occasionally, your bank or payment app may hold the transfer for verification, which can add 15 minutes. If your deposit doesn't appear after 30 minutes, email [email protected] with your transaction reference from your payment app.

Yes, you can log in from any device — phone, tablet or desktop — and from any location where local law permits. However, if we detect login attempts from an unusual location or rapid device-switching, we may temporarily lock your account and ask you to verify via email or phone for security.

Email [email protected] with your account ID and specify what data you want to access or change — e.g. phone number, withdrawal address, payment method. We respond within 10 business days with your data or confirmation of the change. Where local law permits, you can also update basic information directly in your account settings menu.

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