Frequently Asked Questions About Privacy
When you close your account, we immediately stop all marketing communications and suspend your game access. Your personal information is deleted within 30 days; payment transaction records are kept for seven years to meet financial law requirements, then erased. You can request full deletion sooner by contacting our support team.
Yes. Log into your account, go to Settings > My Data, and you'll see a summary of your name, contact details, payment methods and account activity. To download a full export, email our privacy team with your username and request, and we'll send a complete file within five business days.
Your banking information is encrypted with 256-bit SSL when transmitted and stored in isolated, access-restricted servers. We never display your full account number on your account page; we only show the last four digits and the bank name. Every deposit is verified with your bank before funds arrive in your balance.
We share data only with our payment processors, fraud-prevention partner and legal authorities where local law requires. We do not sell, rent or trade your personal information to advertisers, data brokers or third-party marketers. Our processors sign strict confidentiality agreements.
We use login cookies to keep you signed in, analytics cookies to track how you use the lobby, and security cookies to detect fraud. Essential cookies (login and security) cannot be turned off, but you can disable analytics and ad-targeting cookies in your privacy settings without losing core functionality.
When you request a password reset, we send a secure link to your registered email address. If you need urgent access and your email is unreachable, our support team will verify your identity using your account username, registered phone number and last four digits of your payment method before issuing a reset.
Your account data is stored on servers located in Southeast Asia where local law permits. Your payment information is processed through DANA, OVO, GoPay and QRIS's secure gateways, which may route through international networks to verify transactions. Backup copies are held in secure data centres to prevent loss; full details depend on local law and our data-protection commitments.
